Solicitation Policy
Matters to be Considered in Light of the Knowledge, Experience, and Financial Condition of the Person Solicited (Principle of Suitability)
When recommending products, our company strives to provide appropriate explanations of product details, risks, and other key factors in light of the customer's knowledge, experience, and financial situation.
Matters to be Considered Regarding the Method and Time Frame of Solicitation
To ensure that customers can trade based on their own judgment and responsibility, we strive to help them understand key matters such as product details and risks through document delivery or other appropriate methods.
In carrying out solicitations, securing customer trust is our top priority. We strictly comply with laws and regulations and strive to conduct customer-oriented investment solicitations.
We make every effort to avoid telephone or in-person solicitations during hours that would inconvenience customers. If any solicitation causes you inconvenience, please inform our representative.
Matters Regarding the Assurance of Proper Solicitation Practices
We strive to strengthen our internal management systems so that appropriate solicitations are conducted for all customers.
To ensure proper solicitation practices, we enrich our training programs and continuously improve employee product knowledge.
If you have any complaints or feedback, please reach out to our customer complaints desk.